How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

Every shipment includes tracking so you can follow your equipment every step of the way. Read more.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns are accepted for damaged, defective, incorrect, and eligible new, unused items returned within 30 days of delivery. Damage or issues must be reported within 7 days of delivery. Items must include original packaging and accessories; used or installed products cannot be returned unless defective upon arrival. Approved returns are subject to a 25% restocking fee. See the Return and Refund Policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@southernluxerecovery.com. Orders that have already been processed may not be eligible for changes.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Do you accept store credit?

We accept store credit as a payment method.

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Business Contact Information

Business NameBMDelatte Ventures, LLC

Emailsupport@southernluxerecovery.com

Phone888-357-3815

AddressSouthern Luxe Recovery is an online-only retailer. We do not operate a public showroom or retail location. Customer support is available via email and phone.

Working HoursMonday to Friday, 9am to 5pm EST

Southern Luxe Recovery

Premium saunas, cryotherapy chambers, hyperbaric chambers, and red light therapy panels curated for the home. Recovery equipment designed to earn its place in your daily routine.

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Oct 22, 2026 14:40

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