Shipping policy

Southern Luxe Recovery

Return and Refund Policy

Effective Date: May 20, 2026

This Return and Refund Policy is issued by Southern Luxe Recovery, owned and operated by BMDelatte Ventures, LLC, the operator of southernluxerecovery.com.

1. Overview

At Southern Luxe Recovery, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through southernluxerecovery.com.

Summary

Field	Details
Region	United States
Return window	30 days from delivery
Damage/issue reporting window	Within 7 days of delivery
Return eligibility	Defective and non-defective products meeting policy conditions
Return shipping	Customer pays, unless item is defective or not as described
Restocking fee	25% of product price for approved returns

2. Contact Information

To start a return or report a damaged or incorrect item, contact our customer service team:

• Email: support@southernluxerecovery.com
• Phone: 888-357-3815
• Address: Southern Luxe Recovery, 540 N. Marlin Ct., Terrytown, LA 70056, United States
• Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

• The item arrived damaged, defective, or incorrect.
• The customer wishes to return a new, unused item within the policy window.
• The damage or issue was reported within 7 days of delivery.
• The product is returned within 30 days of delivery.
• The item is unused and includes all original packaging and accessories.

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

Report within 7 days of delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include:

• Your order number
• Photos clearly showing the damage or issue
• A brief description of the problem

We will review the information and, if approved, provide return instructions and a prepaid return label.

5. Return Shipping and Fees

Approved returns include a prepaid shipping label. Please use the provided label and ship the item within 7 days after approval.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

• After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies.
• Refunds are issued to the original payment method within 7 business days after approval.
• If you prefer, we can send a replacement item instead of a refund.

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions above. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

• Items where damage or an issue was reported more than 7 days after delivery.
• Items damaged due to misuse or neglect.
• Personalized, custom-made, or perishable goods.
• Intimate or sanitary products such as underwear, swimwear, or personal care items (unless sealed and unused).
• Gift cards and downloadable digital items.

9. Cancellations

• Orders may be canceled before shipment for a full refund.
• Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting to southernluxerecovery.com/policies/refund-policy.

By purchasing from Southern Luxe Recovery, you agree to this Return and Refund Policy.

Southern Luxe Recovery

support@southernluxerecovery.com

888-357-3815

540 N. Marlin Ct., Terrytown, LA 70056, United States