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How Can We Help?


Whether you need guidance choosing the right cold plunge, massage chair, sauna, or wellness product, have a question about your order, or want to learn more about our equipment, we are ready to help. Owned and operated by Southern Luxe Recovery.

Most messages answered within 1 business day
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Choose Your Preferred Channel


Email

support@southernluxerecovery.com
Replies within 24 hours

Phone

888-357-3815

Mon-Fri 9am-5pm EST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long does shipping take for recovery equipment?

Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. That means your total delivery window is roughly 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your equipment every step of the way.

Is shipping really free on my order?

Yes, we offer free shipping on most orders within the Continental U.S., with no order minimum required. Alaska and Hawaii are excluded from free shipping. Orders ship via USPS, UPS, or FedEx based on your destination and package size. Please see our Shipping Policy page for full details.

What is your return policy for cold plunges, massage chairs, and saunas?

We want you to feel confident in your purchase. If your equipment does not meet your expectations, please contact our team within the return window outlined in our Return Policy. We will walk you through the process and make it as straightforward as possible.

Can I exchange my unit for a different model?

We understand that choosing the right recovery equipment is a big decision. If you would like to explore an exchange for a different model, reach out to us by email or phone and we will discuss your options. Our team can help match you with the unit that best fits your space and recovery goals.

What is the difference between infrared saunas and cold plunges?

Infrared saunas provide gentle radiant heat designed to promote relaxation and recovery, while cold plunges use cold-water immersion to help support circulation, mental resilience, and post-workout recovery. Both are popular wellness tools, and our team can help you determine which option best fits your goals and lifestyle.

Do your red light therapy panels require special installation?

Most of our red light therapy panels are designed for convenient at-home use and come with mounting hardware or stand options. Specific setup requirements vary by model and size. Check the product page for detailed specs, or contact us and we can help you determine what works best for your space.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Cold Plunge Question
Massage Chair Question
Sauna Question
Red Light Therapy Question
Returns & Exchanges
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Availability

Business Hours


Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You


Responsive Support

Every message is reviewed by our team and answered within one business day, often sooner.

Secure Transactions

Your personal and payment information is protected with industry-standard encryption at every step.

Expert Guidance

Our team understands cold plunges, massage chairs, infrared saunas, and red light therapy equipment inside and out.

Free Continental Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.